Description

About Company
At Utkranti Software Private Limited, we are committed to delivering high-quality software solutions that drive growth and efficiency for businesses across India. Our mission is to empower clients with innovative technology tailored to their unique needs. As we continue to expand, we are looking for passionate individuals to join our dynamic team.

We are currently hiring for the position of Software Sales and Support Executive who will play a vital role in managing client relationships, driving software sales, and ensuring exceptional customer service.

Key Responsibilities:

1. Client Interaction: Communicate with potential and existing clients via phone, email, and chat to understand their software needs and provide timely support.

2. Product Knowledge: Demonstrate and explain software features and benefits clearly to clients.

3. Sales Generation: Identify sales opportunities, follow up on leads, and close deals to meet monthly targets.

4. Customer Support: Assist clients with software installation, training, and troubleshooting post-sales.

5. Issue Resolution: Quickly resolve any technical or usage issues clients face and ensure satisfaction.

6. CRM Management: Maintain and update client records, lead status, and interactions in the company database.

7. Coordination: Work closely with the development and technical support team for seamless delivery and problem-solving.

8. Feedback Collection: Gather customer feedback for product improvement and maintain long-term relationships.

Qualifications and Skills:

• Bachelor’s degree in Business, IT, Marketing, or a related field (preferred)

• Prior experience in software sales or customer support will be an added advantage

• Strong communication skills in English and Hindi

• Good understanding of software products and the ability to explain technical details to non-technical users

• Proficiency in MS Office (Excel, Word, PowerPoint)

• Strong interpersonal and problem-solving skills

• Self-motivated, target-oriented, and a team player

Job Type: Full-time, Permanent

Salary: ₹15,000 – ₹22,000 per month (based on experience and performance)

Benefits:

• Mobile and internet reimbursement

• Performance-based incentives

• Professional growth and learning opportunities

Schedule:

• Day Shift

• Monday to Saturday

Location:

Mathura, Uttar Pradesh (Work from Office – In Person)

Language:

• English

• Hindi